Frequently Asked Questions

No matching questions found. Please try a different search term or contact us directly.

Troubleshooting

Why is my unlock code not working?

If your unlock code isn’t working, please ensure that you have entered it accurately without any spaces or errors. Additionally, make sure that your device meets the compatibility requirements stated in our instructions. If the issue persists, we recommend reaching out to our support team with your order details for further assistance.

I received an error message during unlocking. What should I do?

Error messages can occur due to incorrect code entry or compatibility issues with your device’s firmware. To resolve this, double-check the instructions provided and try entering the code again. If the problem continues, contact our support team for a detailed review and solution.

Ordering Process

How can I track my order status?

After placing an order, you will receive a confirmation email with a tracking link to monitor its progress. You can also log in to your account on our website and navigate to the "Orders" section for real-time updates on your purchase status.

Can I cancel or modify my order after placing it?

Orders can be modified or canceled within 30 minutes of being placed. To make changes, please contact our support team as soon as possible with your order ID. Once an order is processed, modifications might not be possible.

Payments and Security

What payment methods do you accept?

At the moment, we only accept cryptocurrency payments, including Bitcoin, Ethereum, and other popular cryptocurrencies. This ensures secure, fast, and hassle-free transactions.

Is my payment information secure?

Yes, we prioritize security by utilizing blockchain technology for all transactions. Cryptocurrency payments provide a secure and anonymous way to make purchases without exposing your sensitive financial information.

Technical Questions

Does unlocking my phone void its warranty?

No, unlocking your phone using our official unlock codes does not void the manufacturer’s warranty. We follow legal and manufacturer-approved methods for unlocking devices.

Can you unlock phones reported as lost or stolen?

We do not unlock phones that have been reported as lost or stolen. If your device falls into this category, please contact your carrier directly for assistance.

Refund Policy

Do you offer a money-back guarantee?

Yes, we offer a 100% money-back guarantee if we are unable to unlock your device successfully. Refunds are processed within 3-5 business days after verification of your order details.

How do I request a refund?

To request a refund, please contact our support team with your order number and a brief explanation of the issue. Our team will review your request and initiate the refund process if eligible.