Frequently Asked Questions
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Troubleshooting
If your unlock code isn’t working, please ensure that you have entered it accurately without any spaces or errors. Additionally, make sure that your device meets the compatibility requirements stated in our instructions. If the issue persists, we recommend reaching out to our support team with your order details for further assistance.
Error messages can occur due to incorrect code entry or compatibility issues with your device’s firmware. To resolve this, double-check the instructions provided and try entering the code again. If the problem continues, contact our support team for a detailed review and solution.
Ordering Process
After placing an order, you will receive a confirmation email with a tracking link to monitor its progress. You can also log in to your account on our website and navigate to the "Orders" section for real-time updates on your purchase status.
Orders can be modified or canceled within 30 minutes of being placed. To make changes, please contact our support team as soon as possible with your order ID. Once an order is processed, modifications might not be possible.
Payments and Security
At the moment, we only accept cryptocurrency payments, including Bitcoin, Ethereum, and other popular cryptocurrencies. This ensures secure, fast, and hassle-free transactions.
Yes, we prioritize security by utilizing blockchain technology for all transactions. Cryptocurrency payments provide a secure and anonymous way to make purchases without exposing your sensitive financial information.
Technical Questions
No, unlocking your phone using our official unlock codes does not void the manufacturer’s warranty. We follow legal and manufacturer-approved methods for unlocking devices.
We do not unlock phones that have been reported as lost or stolen. If your device falls into this category, please contact your carrier directly for assistance.
Refund Policy
Yes, we offer a 100% money-back guarantee if we are unable to unlock your device successfully. Refunds are processed within 3-5 business days after verification of your order details.
To request a refund, please contact our support team with your order number and a brief explanation of the issue. Our team will review your request and initiate the refund process if eligible.